Terms & Conditions


USER(S) ELIGIBILITY
  • User(s) means any business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Truckola. The Services provided by Truckola is a technology based service which enables hiring of trucks / trailers to transport goods of customer for a point to point service, or for time and usage based service within city limits and outside city limits, including inter-city all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those companies who can form legally binding contracts under the applicable law.
  • Truckola advises its users that while accessing the web site, they must follow/abide by the related laws. Company is not responsible for the possible consequences caused by customer behaviour during use of web site. Management may, in its sole discretion, refuse the service to anyone at any time.

USER(S) AGREEMENT
  • This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
  • This agreement applies to all Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

AMENDMENT TO USER(S) AGREEMENT
  • Company may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms. User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in this Terms of Service.

INSURANCE INFO
  • The goods are not insured. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped. Company does not take any liability for the goods being shipped.

Wallet and Refund Policy
  • You can load value in your Truckola Wallet account as a prepaid balance which can be used only for Truckola services.
  • Balance in Truckola Wallet does not bear interest.
  • Amount credited in wallet by Truckola in connection with any promotional/marketing campaign is non-refundable. Offer of cash-back may be changed/withdrawn by the Management without prior notice.
  • Available balance in Truckola Wallet is fully refundable in registered bank account except promotional / cash-back credits etc.
  • Company has the sole discretion for rewarding the Truckola Wallet user with promotional offers, points, monitoring and/or temporarily suspending the Truckola Wallet. Management reserves the rights to amend, modify or withdraw these terms at any time without prior notice.

YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS
  • By giving us your consignment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the consignment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your consignment or perform other services as well as our employees, directors and agents. Only one of our authorised officers may agree to a variation of these terms and conditions in writing. When you give us the consignment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.

YOUR OBLIGATIONS
  • You warrant, undertake and guarantee to us:
    • The contents of the consignment (including but not limited to weight and number of items) have been properly described on our consignment note and that the Consignment Note is complete in all respects and the documents as required for the Tran consignment including invoice, permits are enclosed with the Consignment Note.
    • That the contents of the Consignment are not Prohibited Items and/or are not restricted by the applicable regulations and that you will supply to us any Dangerous Goods declaration that is needed, properly and accurately in accordance with all applicable laws, rules and regulations and neither you nor the consignee is a person or organisation with whom we or you may not legally trade under any applicable laws or regulations.
    • That all statements and information and documents provided by you relating to the Consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the Consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against us or our agents arising from the information provided by you.
    • We are authorised to deliver the goods at the address mentioned on the Consignment Note and without prejudice to the foregoing it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with this contract. We will be sending the delivery confirmation by SMS/e-mails, no-response within 24 hours would be considered as an affirmative to the delivery.
    • You have declared the correct weight of the consignment and you will provide any special equipment we may need to load or unload the consignment on or off our vehicles.
    • All applicable laws and regulations have been complied with by you.
  • You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations.
  • You certify that all statements and information you provide relating to the transportation of the consignment will be true and correct. You acknowledge that in the event that you make untrue or fraudulent statements about the consignment or any of its contents you risk a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of your consignment. To the extent that we may voluntarily assist you in completing the required customs and other formalities such assistance will be rendered at your sole risk. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this, and pay any administration fee we may charge you for providing the services described in this condition.
  • We are not liable if we do not fulfill any obligations towards you at all as a result of:
    • Circumstances beyond our control such as (but not limited to):
      • Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters
      • Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions.
      • National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery.
      • Latent defects or inherent vice in the contents of the consignment.
      • Criminal acts of third parties such as theft and arson.
    • Your acts or omissions or those of third parties such as:
      • You being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions.
    • The contents of the consignment consisting of any article that is a prohibited item even though we may have accepted the consignment by mistake.

DANGEROUS GOODS / SECURITY
  • Dangerous Goods
    • We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods.
    • We may at our discretion accept some Dangerous Goods for carriage, or for the performance of other services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.
  • Prohibited Items: We do not accept consignments that contain prohibited items.
  • We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.

REJECTED CONSIGNMENTS
  • If the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action.
  • If user(s) terminates the agreement with company with respect to any consignment, user(s) shall be liable to pay company the entire fees and other expenses so incurred with respect to such consignment.

CLAIMS BROUGHT BY THIRD PARTIES
  • You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

DISCLAIMER
  • The information contained in this website is for general information purposes only.
  • The information is provided by company and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Through this website you are able to link to other websites which are not under the control of Truckola. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  • Every effort is made to keep the portal up and running smoothly. However, Company takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.

cargo

 Address: 301/B, 3rd Floor, Kamla Spaces Building, S.V.Road, Near Surya Hospital, Santacruz - West, Mumbai - 400054

 Email : marketing@truckola.in

 Phone : +91- 91676-62606